Since the outbreak of Coronavirus in China before the 2020 Lunar new year, Hexion China has taken preventing and controlling measures from all perspectives in a responsible way, caring about the health and life safety of all associates, ensuring smooth production for customers’ orders fulfillment and minimizing the effects on logistics and supply chain.
Global aids to China
Hexion is active in organizing the virus preventing materials through its global purchasing network. Associates from Hexion Korea donated masks to colleagues in China within the shortest time after the outbreak. Hexion Headquarters in US and our European company are proactively engaged in contacting all the channels to order the virus preventing materials. Hexion China management team decided to donate masks to the department of infectious disease, Shanghai Hua Shan Hospital after reserving sufficient masks for employees’ self-use.
Online service to meet customers’ needs
As the current situation of Coronavirus preventing and controlling is still severe in China, to respond to the call of the government, all the Hexion China team, including sales and technical service team work online to serve our customers and partners and maintain close communications. The customer service team handle all the orders as quickly as usual, ensuring no order delay led by the virus. As domestic carriers return to operation gradually, goods and shipments start to flow to the customers. Only in some individual and most seriously influenced province and city like Hu Bei and Wenzhou, there will be some delay in lead time due to the cross-province control and inspection measures. Hexion will reach out closely to the customers if there is the case.
To support the government’s efforts to cancel aggregate and gathering activities and for the sake of the health and safety of all customers and partners, Hexion has decided to postpone the opening ceremony of Application Development Center from Feb. 20, 2020 to June 2020. Specific date is subject to the progress of the Coronavirus preventing and controlling in China.
Let’s work together and we will overcome all the difficulties. Looking forward to seeing you again soon!
